The North Carolina Department of Health and Human Services
"Linking Citizens to Services"
En Espanol | Contact Us | FAQ  



Welcome to the Office of Citizen Services

We are glad you are taking the time to visit our site. Read on and find out all the beneficial things that we do for the North Carolina Department of Health and Human Services (NCDHHS) but more importantly what we do to help you…….the residents of North Carolina.

Help the Office of Citizen Services improve our web site, please take this survey.

The Office of Citizen Services guides citizens through the human service delivery system by:

Providing consumers information on and/or referrals to human service providers in all 100 North Carolina counties through the NCDHHS CARE-LINE Information and Referral Service.

As a part of the Returning Support for Veterans Program, the Office of Citizen Services’ CARE-LINE provides Information and Referral Services for veterans and other North Carolina residents.

Assisting with problem resolution for concerns or complaints regarding services that NCDHHS oversees or administers through the department’s Ombudsman Program.

Overseeing Disaster Coordination efforts for NCDHHS by facilitating communication and serving as the central point of contact for NCDHHS divisions and offices, NC Emergency Management and other key players before, during and after a disaster or emergency.

Spearheading the DHHS Customer Service Initiative. OCS provides guidance, consultation and direction to NCDHHS divisions and offices in how to maintain effective customer service operations and the highest standards of customer service practices. The OCS Director chairs the Secretary’s Customer Service Task Force.

La Oficina de Servicios a la Población (OCS) proporciona servicios de información acerca de los programas de asistencia disponibles a través de DHHS. Este servicio es gratuito a través de la línea CARE-LINE (1-800-662-7030). También se puede poner en contacto con nosotros por correo electrónico, escribiendo a:

We invite you to learn more about “Who We Are” and “What We Do”. Read our frequently asked questions or ask us We welcome your questions, comments and suggestions.

OCS (Rev 07/2010) NCDHHS: Office of Citizen Services